1. TERMS OF USE
Welcome to Chulha Chakki Mart.
The website https://gotrueroots.com/ (the “Website”) is owned, managed, and operated by Chulha Chakki Mart (hereinafter referred to as “Chulha Chakki Mart”, “Company”, “we”, “us”, or “our”).
Any natural or legal person who accesses, browses, registers on, or otherwise uses the Website in any manner (“User”, “you”, or “your”), or who avails any current or future services, features, functionalities, content, or offers made available on the Website (collectively referred to as the “Services”), shall be subject to and bound by these Terms of Use, as may be amended, modified, or updated from time to time.
Certain Services made available on the Website may be subject to additional terms, guidelines, policies, or conditions applicable specifically to such Services (“Service Terms”). By accessing or using such Services, you agree to be bound by the applicable Service Terms in addition to these Terms of Use. In the event of any inconsistency between these Terms of Use and the applicable Service Terms, the Service Terms shall prevail to the extent of such inconsistency with respect to the relevant Service.
These Terms of Use constitute an electronic record within the meaning of the applicable laws. This electronic record is generated by a computer system and does not require any physical or digital signatures.
Users are advised to carefully read these Terms of Use before accessing or using the Website or availing any Services through the Website. By accessing, browsing, or using the Website, or by availing any Services through the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.
These Terms of Use shall be read together with the Privacy Policy and any other policies or guidelines published on the Website from time to time, which are incorporated herein by reference.
2. USE OF THE WEBSITE
You acknowledge and agree that Chulha Chakki Mart operates the Website https://gotrueroots.com/ as an online platform that enables users to browse, view, and purchase products listed on the Website at the prices indicated therein, subject to availability and serviceability of the delivery location.
Unless expressly stated otherwise, Chulha Chakki Mart acts solely as a facilitator that provides the platform and related services enabling users to connect with independent third-party sellers for the purchase of products.
Accordingly, except in cases where Chulha Chakki Mart is expressly identified as the seller of a particular product, you acknowledge and agree that:
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Chulha Chakki Mart does not manufacture, own, sell, resell, or control the products listed by third-party sellers on the Website;
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Chulha Chakki Mart is not a party to the contract of sale between the user and the relevant seller; and
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The contract of sale for the purchase of any product listed on the Website shall be a direct, independent, and legally binding agreement solely between the user and the respective seller.
Chulha Chakki Mart shall not be responsible for and does not guarantee the quality, safety, legality, accuracy, or availability of the products offered by third-party sellers. Any transactions carried out through the Website are undertaken at the user’s own discretion and risk, subject to the applicable terms, policies, and guidelines published on the Website, including the Privacy Policy and any additional seller or service-specific terms.
3. REGISTRATION AND OPERATION OF ACCOUNT
3.1 Registration
In order to access certain features of the Website and avail the Services, users may be required to register and create an account on the Website. Registration is a one-time process and is provided free of charge.
Users may register on the Website by :
a. Creating an account directly on the Website, by providing certain information such as name, gender, contact details, and other information necessary for account creation; or
b. Using a third-party account, such as Google, Facebook, or any other platform permitted by Chulha Chakki Mart. Where such third-party login is used, the user shall also be subject to the terms and conditions applicable to such third-party platform.
The login credentials, including the username, login ID, password, and other details provided at the time of registration shall collectively be referred to as “Account Information.”
3.2 Responsibility for Account
You are solely responsible for maintaining the confidentiality and security of your Account Information and for all activities conducted through your account. You agree to ensure that the information provided by you during registration and thereafter remains true, accurate, and up to date, and that access to your account is restricted to authorized use only.
3.3 Unauthorized Use and Suspension
You shall immediately notify Chulha Chakki Mart of any unauthorized use of your account or any security breach. Chulha Chakki Mart shall not be liable for any loss or damage arising from your failure to safeguard your Account Information.
Chulha Chakki Mart reserves the right, at its sole discretion and without prior notice, to restrict access, suspend, deactivate, or terminate your account, cancel pending orders, or refuse future access to the Website in the event of:
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breach of these Terms of Use, the Privacy Policy, or any other applicable policies;
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violation of applicable laws or regulations;
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suspected fraudulent, unlawful, or abusive activity;
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misuse of the platform, including placing fake orders or excessive cancellations/returns;
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any conduct which, upon reasonable and good faith determination, is likely to harm the legitimate business interests, operations or security of Chulha Chakki Mart.
4. LICENSE AND ACCESS TO THE WEBSITE
4.1 Limited License
Subject to your compliance with these Terms of Use, Chulha Chakki Mart grants you a limited, revocable, non-exclusive, and non-transferable license to access and use the Website, the Services, and the content available on the Website (collectively referred to as the “Website Content”) solely for the purpose of browsing, identifying, and purchasing products for your personal and non-commercial use.
4.2 Restrictions on Use
The license granted under these Terms of Use does not permit you to:
a. resell products or use the Website or Website Content for any commercial purpose;
b. collect or use product listings, descriptions, pricing information, or other content available on the Website for any unauthorized purpose;
c. reproduces, duplicate, copy, distribute, or otherwise exploit any portion of the Website, Services, or Website Content except as expressly permitted under these Terms of Use;
d. download, copy, or use any Account Information belonging to other users;
e. use data mining, robots, scraping tools, or any similar data gathering or extraction methods to obtain data or content from the Website; or
f. creates, publish, or maintain your own database or platform that reproduces or incorporates substantial portions of the Website.
4.3 User Content and License to the Company
By submitting, posting, uploading, or otherwise providing any content, feedback, comments, suggestions, or other material on or through the Website (“User Content”), you grant Chulha Chakki Mart a royalty-free, worldwide, and non-exclusive license to use, reproduce, publish, distribute, transmit, display, modify, and create derivative works from such User Content in any form, media, or technology now known or later developed, without requiring any further consent or compensation to you.
You acknowledge and agree that Chulha Chakki Mart may use such User Content for the purposes of operating, improving, promoting, or providing the Services.
Chulha Chakki Mart reserves the right, at its sole discretion and without prior notice, to restrict or terminate access to the Website, deactivate accounts, and remove or modify any content that it considers to be in violation of these Terms of Use or otherwise inappropriate.
5. PERSONAL INFORMATION AND PRIVACY
Personal information shall be collected, used, and disclosed in accordance with applicable privacy laws in Canada and solely for purposes reasonably necessary to provide the Services.
5.1 COLLECTION OF PERSONAL INFORMATION
During the course of your registration on, access to, or use of the Website and the Services, Chulha Chakki Mart may collect, store, and process certain personally identifiable information provided by you. Such information may include, without limitation, your name, contact number, email address, residential or delivery address, postal code, occupation, login credentials, and other information necessary for providing the Services.
5.2 PRIVACY POLICY
Chulha Chakki Mart respects the privacy and sensitivity of your personal information and values the trust you place in us. The collection, storage, processing, use, and disclosure of such information shall be governed by our Privacy Policy, which forms an integral part of these Terms of Use.
By accessing or using the Website or the Services, you acknowledge that you have read and understood the Privacy Policy and consent to the practices described therein. If you do not agree with the terms of the Privacy Policy, you should refrain from accessing or using the Website or availing any Services.
For further details regarding the manner in which your information is handled, please refer to the Privacy Policy available on the Website.
6. CONTENT ON THE WEBSITE
6.1 Ownership of Content
All information, content, materials, text, graphics, images, logos, button icons, software code, interface design, layout, and the compilation or arrangement thereof available on the Website or through the Services (collectively referred to as the “Website Content”) are the property of Chulha Chakki Mart or its affiliates and are protected by applicable copyright, trademark and other intellectual property laws.
All trademarks, service marks, trade names, logos, and trade secrets associated with Chulha Chakki Mart, whether displayed on the Website or otherwise, are proprietary to Chulha Chakki Mart or its licensors.
6.2 Third-Party Intellectual Property
The Website may also display trademarks, logos, brand names, or other intellectual property belonging to third-party brands or sellers, which are displayed pursuant to permissions or licenses granted to Chulha Chakki Mart by such parties.
6.3 Restrictions on Use
Except as expressly permitted under these Terms of Use, no part of the Website or the Website Content may be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or otherwise exploited in any form, including for commercial purposes, without the prior written consent of Chulha Chakki Mart.
You shall not frame or utilize framing techniques to enclose any trademark, logo, or proprietary information of Chulha Chakki Mart without prior written consent. Further, you shall not use any meta tags, hidden text, or similar techniques utilizing the name, trademarks, or proprietary information of Chulha Chakki Mart or its affiliates without express authorization.
Any unauthorized use of the Website or the Website Content shall automatically terminate the limited license granted to you under these Terms of Use.
6.4 Promotional Offers
From time to time, Chulha Chakki Mart may provide promotional offers, discounts, or cashback benefits to eligible users. Any such cashback or promotional balance may be subject to specific terms, conditions, and expiry periods as determined by Chulha Chakki Mart from time to time.
7. DISCLAIMERS
7.1 Platform Availability
Chulha Chakki Mart endeavors to ensure uninterrupted access to the Website and Services. However, access may occasionally be suspended or restricted for maintenance, updates, or technical improvements. Chulha Chakki Mart shall not be responsible for any interruption, delay, or access issues arising from technical problems, including internet connectivity issues at the user’s end.
7.2 Third-Party Information
The Website may display information relating to third parties, including sellers and their listed products (“Third-Party Information”). Such information is provided for reference purposes only. Chulha Chakki Mart, acting as an intermediary, does not endorse or guarantee the accuracy, completeness, or reliability of such Third-Party Information, and users access or rely upon it at their own risk.
7.3 User-Generated Content
The Website may contain content generated or posted by users or third parties. While Chulha Chakki Mart reserves the right to monitor, edit, or remove such content where necessary, it does not guarantee that such content is accurate, complete, lawful, or non-infringing.
7.4 Product Descriptions and Images
Product descriptions, images, videos, and other visual representations are provided by sellers to assist users in identifying products. While reasonable efforts are made to ensure accuracy, the actual appearance, color, or packaging of the delivered product may vary.
7.5 “As Is” Basis
The Website, Services, and all content available thereon are provided on an “as is” and “as available” basis, without any representations or warranties, whether express or implied, including warranties relating to quality, accuracy, reliability, merchantability, fitness for a particular purpose, or uninterrupted availability.
7.6 Third-Party Sellers and Services
Third-party sellers may list products or provide services through the Website. Chulha Chakki Mart does not examine, guarantee, or endorse the products, services, or content offered by such third parties and shall not be responsible for their actions, products, or representations.
7.7 Limitation of Responsibility
To the maximum extent permitted under applicable law, Chulha Chakki Mart shall not be liable for any loss, damage, claims, expenses, or liabilities arising from the use of the Website, including errors, interruptions, delays, viruses, unauthorized access, data loss, or product-related issues.
7.8 Third-Party Links
The Website may contain links to third-party websites or platforms. Chulha Chakki Mart does not control or assume responsibility for the content, policies, or accuracy of such external websites. Accessing such links is at the user’s own risk.
8. USER WARRANTIES AND RESTRICTIONS
8.1 User Representations and Warranties
You represent and warrant that:
a. Your use of the Website and Services will comply with all applicable laws and regulations.
b. all information provided by you to Chulha Chakki Mart is true, accurate, and lawful.
c. any content or material submitted by you does not violate the rights of any person or applicable laws.
If any information provided by you is found to be false, inaccurate, or misleading, Chulha Chakki Mart reserves the right to reject registration, cancel orders, or restrict or terminate your access to the Website or Services without prior notice. You agree to indemnify and hold harmless Chulha Chakki Mart and its affiliates against any claims arising from your breach of these warranties.
8.2 Lawful Use
You agree to use the Website and Services solely for lawful purposes and in accordance with these Terms of Use. Access to the Website is granted under a limited, non-exclusive license solely for the purpose of availing the Services.
8.3 Personal Use Only
The Website and Services are intended for personal and non-commercial use only. You shall not use the Website or any part of its content for resale, commercial exploitation, or unauthorized business purposes.
8.4 Prohibited Activities
While using the Website, you shall not:
a. modify, delete, or manipulate any content or information available on the Website;
b. use automated tools such as bots, spiders, scrapers, or data mining tools to access or extract data from the Website;
c. upload or transmit viruses, malware, or any harmful code that may disrupt the Website or related systems;
d. attempt to gain unauthorized access to the Website, servers, databases, or related systems;
e. interfere with the proper functioning or security of the Website; or
f. engage in abusive, fraudulent, misleading, or disruptive conduct, including spamming, phishing, or trolling.
8.5 Prohibited Content
You shall not upload, post, or share any content on the Website that:
a. belongs to another person without lawful authorization;
b. is unlawful, defamatory, obscene, abusive, harmful, or invasive of another’s privacy;
c. infringes any intellectual property or proprietary rights;
d. violates any applicable law or regulation; or
e. contains viruses or other malicious software intended to damage or disrupt systems.
9. INDEMNIFICATION AND LIMITATION OF LIABILITY
9.1 Indemnification
You agree to indemnify, defend, and hold harmless Chulha Chakki Mart, its affiliates, directors, officers, employees, agents, licensors, and representatives from and against any claims, losses, liabilities, damages, or expenses (including reasonable legal fees) arising out of or in connection with:
a. your access to or use of the Website or Services;
b. your breach of these Terms of Use; or
c. your violation of any rights of Chulha Chakki Mart or any third party.
9.2 Limitation of Liability
To the maximum extent permitted under applicable law, Chulha Chakki Mart and its representatives shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, goodwill, data, or business opportunities arising out of or related to the use of, or inability to use, the Website or Services.
Nothing in these Terms of Use shall exclude or limit any liability that cannot be excluded or limited under applicable law, including liability arising from fraud, wilful misconduct, or violation of applicable consumer protection laws.
9.3 Excluded Liability
Without limiting the foregoing, Chulha Chakki Mart shall not be responsible for:
a. any interruption or inability to access or use the Website or Services;
b. any content posted, transmitted, or shared by users or third parties on the Website;
c. any unauthorized access to, or alteration of, user data or communications; or
d. any other matters relating to the use of the Website or Services.
9.4 Third-Party Conduct
Chulha Chakki Mart shall not be responsible for the actions, omissions, or representations of other users or third-party sellers on the Website and shall not be required to mediate or resolve disputes between users or third parties.
9.5 No Personal Liability
None of the directors, officers, employees, or representatives of Chulha Chakki Mart shall be personally liable for any claims arising out of or in connection with the use of the Website or Services.
10. ACCESS OUTSIDE CANADA
Chulha Chakki Mart makes no representation that the content or Services available on the Website are appropriate or available for use outside Canada. Users who access or use the Website from locations outside Canada do so at their own risk and are solely responsible for complying with the applicable laws of the jurisdiction from which they access the Website.
Nothing contained in these Terms of Use shall be construed as a promotion or solicitation for any product or service in any jurisdiction where such promotion or solicitation is not permitted by law.
11. TERM AND TERMINATION
11.1 Commencement
These Terms of Use shall become effective from the date they are published on the Website and shall remain in force for as long as you access or use the Website or Services.
11.2 Termination by the Company
Chulha Chakki Mart reserves the right to suspend or terminate your access to the Website or Services, at its sole discretion, in the event of:
a. breach of these Terms of Use or any applicable policies;
b. submission of false or misleading information;
c. involvement in unlawful or fraudulent activities; or
d. inability to verify or authenticate the information provided by you.
11.3 Termination by the User
You may terminate these Terms of Use at any time by discontinuing the use of the Website and Services. However, such termination shall not affect any obligations or liabilities incurred prior to termination, including payment obligations for products purchased through the Website.
12. FORCE MAJEURE
Chulha Chakki Mart shall not be liable for any delay or failure in the performance of its obligations under these Terms of Use where such delay or failure results from events beyond its reasonable control, including but not limited to natural disasters, acts of government, technical failures, internet disruptions, or other force majeure events.
13. WAIVER
No provision of these Terms of Use shall be deemed waived unless such waiver is made in writing by Chulha Chakki Mart. Any waiver of a breach shall not constitute a waiver of any subsequent or continuing breach of the same or any other provision.
14. SEVERABILITY
If any provision of these Terms of Use is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from these Terms of Use and the remaining provisions shall continue to remain valid and enforceable to the fullest extent permitted by law.
15. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Use and any transactions or disputes arising out of or in connection with the use of the Website or Services shall be governed by and construed in accordance with the applicable laws of Canada, without regard to conflict of law principles. Any disputes arising in relation to these Terms of Use shall be subject to the exclusive jurisdiction of the competent courts in Canada.
16. AMENDMENTS
Chulha Chakki Mart reserves the right to modify or update these Terms of Use at any time without prior notice. The updated Terms of Use shall be effective upon publication on the Website. Your continued use of the Website or Services after such updates shall constitute your acceptance of the revised Terms of Use.
17. MISCELLANEOUS
17.1 Third-Party Terms
Your use of certain services, offers, or promotions available on the Website may be subject to the terms and conditions of third parties, including payment partners, banks, or product brands. Chulha Chakki Mart shall not be responsible for any transactions or obligations arising between you and such third parties.
17.2 Entire Agreement
These Terms of Use, together with the Privacy Policy and any other policies published on the Website, constitute the entire agreement between you and Chulha Chakki Mart with respect to the use of the Website and Services and supersede any prior communications or agreements relating to the same
TERMS AND CONDITIONS OF SALE
These Terms and Conditions of Sale (“Terms of Sale”) constitute a legally binding agreement between the seller of the Products listed on the Website (hereinafter referred to as “Seller”, “we”, “us”, or “our”) and any user who purchases or intends to purchase such Products (“User”, “you”, or “your”) through the website https://gotrueroots.com/ and/or its associated applications (collectively referred to as the “Platform”).
These Terms of Sale govern your purchase of any products (“Products”) from the Seller through the Platform. By placing an order, purchasing any Product, or otherwise transacting on the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Sale.
These Terms of Sale shall be read in conjunction with the Terms of Use, Privacy Policy, and any other applicable policies or guidelines published on the Platform from time to time. In the event of any conflict between these Terms of Sale and the Terms of Use, these Terms of Sale shall prevail to the extent of matters relating to the sale and purchase of Products.
These Terms of Sale constitute an electronic record within the meaning of applicable laws and are generated by a computer system. Accordingly, they do not require any physical or digital signatures.
1. OUR CONTRACT OF SALE
The listing and display of Products on Chulha Chakki Mart constitutes an invitation to offer. By placing an order, you make an offer to purchase the Product(s).
Upon placing an order, you will receive an order confirmation email acknowledging receipt of your order (“Order Confirmation”). Such Order Confirmation shall not be deemed as acceptance of your offer.
The contract of sale shall be deemed concluded only upon dispatch/shipment of the Product(s) and issuance of a shipment confirmation email (“Shipment Confirmation”). We reserve the right to accept or reject any order, in whole or in part, at our sole discretion prior to Shipment Confirmation.
Certain Products (including perishable goods such as fruits and vegetables) may be subject to weight or quantity variations at the time of packaging. The final invoiced amount shall be based on actual weight/quantity at dispatch, and such adjustments shall be reflected in the Shipment Confirmation.
In case of multiple shipments, each Shipment Confirmation shall constitute a separate contract of sale for the respective Product(s) shipped.
You agree that all purchases are for personal and non-commercial use only. Orders must correspond to reasonable household consumption. We reserve the right to restrict or cancel orders that appear to be placed for resale or bulk commercial purposes.
You may cancel an order without charge at any time prior to issuance of the relevant Shipment Confirmation. Returns or refunds for Products may be limited and shall be governed by the applicable Return Policy.
All orders are subject to Product availability, our acceptance, and your continued compliance with these Terms of Sale.
Title and risk in the Product(s) shall pass to you upon delivery of the Product(s) to you.
2. RETURN AND REFUND
Returns and refunds for Products shall be governed by the Return Policy and Refund Policy of Chulha Chakki Mart, as may be updated from time to time. By purchasing Products, you agree to be bound by such policies.
3. PRODUCT AVAILABILITY
Product availability information is displayed on the relevant product page on Chulha Chakki Mart and is subject to change without notice. Dispatch timelines provided are indicative only and not guaranteed.
In the event any Product becomes unavailable or out of stock after placement of your order, you will be notified via email and such Product may be cancelled or modified from your order.
4. DELIVERY
Delivery timelines provided on the Platform are estimates and may vary based on location, product availability, and external factors.
In the event of failed delivery due to incorrect information provided by you or your unavailability, we reserve the right to cancel the order or levy applicable charges. Risk in the Products shall pass to you upon delivery at the designated delivery address.
5. PRODUCT PRICING
All prices are listed in Canadian Dollar (CAD) and are inclusive of applicable taxes, unless stated otherwise.
Prices displayed on the Platform at the time of placing the order shall be applicable. Prices in the shopping cart may change from time to time and shall not be deemed final until the order is placed.
Prices of certain Products, including perishable goods, may vary based on factors such as weight, market conditions, or packaging at the time of dispatch. The final invoice amount shall reflect such variations in accordance with Clause
Certain Products and promotional offers may be available in limited quantities and shall be fulfilled on a first-come, first-served basis. In case of unavailability under a specific offer or price, we reserve the right to supply the Product from a different batch, which may have a different price or may not be eligible for the same offer.
If you do not agree with any revised price, offer, or Product variation, you may contact customer support through the details provided on Chulha Chakki Mart for assistance.
6. LICENSES
You acknowledge that certain Products may require licenses, permits, or approvals under applicable law for purchase, use, or possession. You shall be solely responsible for obtaining and maintaining such licenses and for complying with all applicable legal requirements.
7. TAXES
You agree to pay all applicable fees, charges, and taxes associated with the purchase of Products, unless expressly stated otherwise.
8. LIMITATION OF LIABILITY
To the fullest extent permitted by law, our total liability arising out of or in connection with any order shall be limited to the amount paid by you for the relevant Product(s).
We shall not be liable for any indirect, incidental, consequential, or special damages, including loss of profits, revenue, data, goodwill, or business opportunities, whether or not foreseeable at the time of contract formation.
9. AMENDMENTS
We reserve the right to modify these Terms of Sale and related policies at any time. The applicable Terms of Sale shall be those in effect at the time of your order, unless changes are required by applicable law.
If any provision of these Terms of Sale is held to be invalid or unenforceable, such provision shall be severed, and the remaining provisions shall remain valid and enforceable.
10. FORCE MAJEURE
We shall not be liable for any delay or failure to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, acts of government, or disruptions in supply chains or logistics.
11. WAIVER
No waiver of any provision or breach shall be effective unless made in writing. Any waiver of a breach shall not be deemed a waiver of any subsequent breach.
12. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms of Sale and all transactions hereunder shall be governed by and construed in accordance with the laws of Canada, without regard to conflict of laws principles.
13. MISCELLANEOUS
You agree to comply with all applicable third-party terms and conditions, including those relating to bank offers, payment gateways, or promotional campaigns, as may be referenced on the Platform.
These Terms of Sale constitute the entire agreement between you and us with respect to the purchase of Products and supersede all prior communications, whether oral or written.
