1. GENERAL
Chulha Chakki Mart, having its registered office at 40, Rivermont Rd, Brampton, L6Y 6G7, Canada(“Chulha Chakki Mart”, “we”, “us” or “our”) is managing and operating the website, available at https://gotrueroots.com/ (collectively referred to as “Chulha Chakki Mart”, “Website”), which inter alia facilitate the sale and purchase of products and services listed and sold on the Website (“Products”).
For the purposes of this Privacy Policy, the terms “User”, “Users”, “you”, or “your” shall mean any individual or entity who accesses, browses, or uses the Website and/or purchases the Products through the Website
Chulha Chakki Mart is committed to protecting and respecting the privacy of its Users. This Privacy Policy shall be read in conjunction with the Terms of Use and any other policies that may be published on the Website from time to time.
This Privacy Policy describes the Company’s practices with respect to the collection, use, disclosure, processing, transfer, storage, retention and protection of information (as defined herein) provided by Users through the Website and/or in connection with the purchase or use of the Products made available on the Website.
2. APPLICABILITY OF POLICY
By accessing, browsing, using the Website, purchasing any Products through the Website, or by submitting any information to Chulha Chakki Mart (including, in the case of a minor, where such information is submitted by a parent or legal guardian), you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms. By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy. Where required, we will seek your consent for specific processing activities, including for marketing communications or the use of certain technologies such as cookies.
The Website and the Products offered on it are intended for use within Canada. While the Website may be accessible from jurisdictions outside Canada, Chulha Chakki Mart does not represent or warrant that the Website or the Products are appropriate or available for use in such jurisdictions. If you choose to access the Website from outside Canada, you do so on your own initiative and are responsible for compliance with applicable local laws. Please note that any Information collected through the Website will be primarily stored and processed in Canada and may therefore be subject to Canadian laws, which may differ from the data protection laws applicable in your country of residence.
Users are encouraged to carefully review and familiarize themselves with this Privacy Policy before using the Website. If you do not agree with any provision of this Privacy Policy or the Terms of Use, you should refrain from accessing or using the Website and its services.
3. TYPE OF INFORMATION COLLECTED
This Privacy Policy sets out the categories of information collected from Users, including the nature of Personal Information (including sensitive information such as financial or authentication data) (as defined below), the purposes for which such information is collected, and the manner in which such information may be used, processed, disclosed, or transferred.
You may withdraw your consent to the collection and use of your Information, including Personal Information (including sensitive information such as financial or authentication data), at any time. However, please note that if you withdraw your consent, Chulha Chakki Mart may no longer be able to provide you with certain services or access to the Products for which such information is required. Withdrawal of consent shall not affect the lawfulness of any processing carried out based on your consent prior to such withdrawal.
Personal Information
We may collect certain information from you, including but not limited to your name, email address, phone number, saved addresses, contact preferences, and details relating to your usage and interaction with the Website. Such information, either individually or when combined with other information available to us, may reasonably identify you and shall be referred to as “Personal Information.”
Personal Data or Information
We may also collect, receive, process, or store certain Personal Information provided by you, which may include, but is not limited to:
(a) passwords or authentication credentials;
(b) financial information such as bank account details, credit card or debit card details, or other payment instrument information;
(c) any information relating to the items listed in clauses (a) and (b) above that is provided to us for the purpose of facilitating the provision of Products; and
(d) any information received by us under clauses (a) and (b) above for the purpose of processing or storage in accordance with applicable laws or contractual obligations.
For the purposes of this Privacy Policy, Personal Information (including sensitive information such as financial or authentication data) shall collectively be referred to as “Information.”
You may be requested to provide your Information when you visit, access, browse, or otherwise use the Website or when you purchase Products through the Website. Chulha Chakki Mart may collect, use, and share such Information in accordance with the provisions of this Privacy Policy. We may also combine such Information with other information available to us in order to provide, maintain, improve, and personalize our Products, services, content, and advertising.
The Website and the Products offered through it are not directed toward individuals under the age of 16 (sixteen) years. Chulha Chakki Mart does not knowingly collect Personal Information from individuals under the age of 16.
If we become aware that Personal Information has been collected from a person under the age of 18 without appropriate parental or guardian consent, we will take reasonable steps to delete such information within a reasonable period of time. If a parent or legal guardian becomes aware that a minor has provided Information to the Website without their consent, they may contact us to request deletion of such Information.
In the event that a person under the age of 18 accesses the Website or purchases Products in contravention of this Privacy Policy or the Terms of Use, Chulha Chakki Mart shall not be held liable for any consequences arising from such unauthorized use.
4. USE OF INFORMATION COLLECTED
Chulha Chakki Mart may collect, use, share, and retain Information in the following manner:
We may collect Information from you whenever necessary to provide you with access to the Website, display Products, facilitate transactions, respond to your requests, or enable participation in any promotional events, offers, or contests hosted on the Website.
You acknowledge and consent that certain Information or documents may be collected in accordance with applicable laws and regulatory requirements during the process of purchasing Products through the Website.
4.1 Use of Information
The Information collected from you may be used for the following purposes:
(i) to create, manage, and provide you access to your registered account on the Website;
(ii) to validate and process your requests relating to the purchase of Products or access to the Website;
(iii) to enable merchants and service providers to process, fulfil, and deliver your orders;
(iv) to develop, operate, improve, and personalize our Products, services, and Website experience;
(v) to communicate with you regarding order confirmations, invoices, updates, offers, promotions, technical notices, security alerts, and other service-related communications;
(vi) to comply with applicable legal, regulatory, and internal business requirements;
(vii) to provide recommendations or suggestions regarding Products that may be of interest to you based on your interaction with the Website;
(viii) to send marketing communications, promotional materials, and advertisements that may be relevant to your interests;
(ix) to address and resolve your requests, complaints, grievances, or disputes relating to your use of the Website; and
(x) to detect, prevent, and investigate fraudulent, unauthorized, or illegal activities, as well as to maintain the security and integrity of the Website.
Where applicable, if you utilize any features involving voice, image, camera, or similar functionalities on the Website, the Information collected through such features (including voice inputs, images, videos, or other related data) may be used solely for the purpose of responding to your requests, providing the requested services or Products, and improving the functionality and performance of the Website.
We collect and process only such Information as is reasonably necessary for the purposes described in this Privacy Policy.
4.2 Sharing of Information
Chulha Chakki Mart may share Information in the following circumstances:
(i) Affiliates
Information may be shared with our affiliates or related entities to facilitate a seamless shopping experience across our platforms and to enable the provision of Products and services.
(ii) Service Providers
We may share Information with trusted third-party service providers who assist us in operating the Website, processing transactions, delivering Products, providing customer support, or performing other business functions. Such service providers are required to maintain reasonable confidentiality obligations and to comply with appropriate data protection and security standards.
(iii) Legal Compliance
We may disclose Information where such disclosure is necessary to:
(a) comply with applicable laws, regulations, legal processes, or governmental requests;
(b) detect, prevent, or address fraud, security breaches, or technical issues; or
(c) protect the rights, property, or safety of Chulha Chakki Mart, its Users, or the public.
(iv) Business Transfers
In the event of a merger, acquisition, restructuring, sale of assets, or transfer of business operations, your Information may be transferred to the relevant third party involved in such transaction. We shall ensure that such third party implements reasonable confidentiality and security measures for the protection of your Information. Where required by applicable law, you will be notified and provided with the opportunity to exercise any applicable rights.
(v) Payment Processing
Payments made through the Website may be processed by third-party payment gateway providers who may collect certain financial information, including credit card details, debit card details, or bank account information (“Financial Information”). Such Financial Information is processed through secure and encrypted payment systems maintained by the respective payment gateway providers.
While we use reputable and secure payment gateway providers, we do not control their systems and shall not be responsible for their independent practices, to the extent permitted by applicable law. Users are encouraged to review the privacy policies of such providers prior to providing any Financial Information.
4.3 Retention of Information
We retain the Information collected from you only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including for the provision of Products, compliance with legal or regulatory obligations, dispute resolution, and enforcement of our agreements.
Once the relevant purpose for which the Information was collected has been fulfilled, and unless retention is required or permitted under applicable law, such Information shall be securely deleted, anonymized, or otherwise disposed of in accordance with our data retention policies.
4.4 Data Security
We implement reasonable technical, administrative, and organizational measures designed to protect your Information against unauthorized access, disclosure, alteration, or destruction. Such measures may include, without limitation, encryption, access controls, secure storage systems, and periodic security reviews.
While we strive to protect your Information, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
4.5 Data Breach
In the event of a security incident or data breach that may affect your Information, we will take reasonable steps to investigate the incident and, where appropriate, notify affected users in accordance with applicable practices.
5. CHANGES / AMENDMENTS TO THIS PRIVACY POLICY
Chulha Chakki Mart shall process and handle your Information in accordance with the applicable laws and regulations governing data protection and privacy.
Chulha Chakki Mart reserves the right to modify, amend, or update this Privacy Policy from time to time in order to reflect changes in our business practices, legal requirements, or regulatory obligations. Any such modifications or updates will be published on the Website.
We will make reasonable efforts to notify Users of any material changes to this Privacy Policy. However, your continued access to or use of the Website following the publication of any modifications shall constitute your acknowledgment and acceptance of the revised Privacy Policy.
Users are encouraged to periodically review this Privacy Policy to remain informed about how their Information is collected, used, and protected.
6. THIRD-PARTY APPLICATIONS, WEBSITES AND SERVICES
The Website may contain links to or enable access to third-party applications, platforms, or websites. In addition, your mobile service provider, mobile operating system provider, device manufacturer, social media platforms, and other third-party service providers may independently collect, use, process, or share information relating to you and your use of their respective services.
Such third-party applications or services may include applications pre-installed on your mobile device or accessed through operating systems such as Android or iOS, or any customized operating system installed on your device (collectively referred to as the “Device”).
Chulha Chakki Mart does not control and shall not be responsible for the data collection, usage, disclosure, storage, or security practices of such third-party applications, platforms, or websites. Any information collected by such third parties shall be governed by their respective privacy policies and terms of use.
Users are advised to review the privacy policies and terms applicable to such third-party applications, platforms, or websites prior to accessing or using their services.
7. NON-PERSONAL INFORMATION
For the purposes of this Privacy Policy, Non-Personal Information refers to any information that does not directly or indirectly identify an individual. Such information may include, without limitation, unique system or hardware identifiers, device information, operating system details, application software, and peripheral data.
Where Non-Personal Information is combined with Personal Information in a manner that enables identification of an individual, such information shall be treated as Personal Information and shall be handled in accordance with the provisions applicable to Personal Information under this Privacy Policy.
7.1 Collection
The Website may collect certain diagnostic, technical, and usage-related information in connection with your access to and use of the Website. Such information may include device information, system performance data, usage statistics, and other technical data relating to the functioning of the Website.
This information may be collected automatically and, where applicable, anonymized or aggregated in a manner that does not personally identify any individual.
7.2 Use
The Non-Personal Information collected may be used for purposes including:
(a) operating, maintaining, and improving the functionality and performance of the Website;
(b) facilitating software updates, technical support, and service improvements;
(c) analyzing usage patterns and enhancing user experience; and
(d) verifying compliance with the Terms of Use and the provisions of this Privacy Policy.
7.3 Sharing
Chulha Chakki Mart may share Non-Personal Information with its service providers, partners, or third-party developers for the purpose of improving products, services, software, or hardware designed to function with or support the Website.
Any such information shared shall be in an aggregated or anonymized form that does not personally identify any User.
7.4 Retention
Non-Personal Information shall be retained only for the period necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted under applicable law. Upon fulfilment of such purposes, the information shall be securely deleted, anonymized, or otherwise disposed of in accordance with applicable data retention practices.
8. LOCATION SERVICES
The Website, including its service providers, licensees, or authorized agents, may access, collect, and analyse certain information relating to your use of the Website and your approximate location through technologies such as Bluetooth signals, Wi-Fi signals, Internet Protocol (IP) address data, or other similar technologies. Such information may be collected for the purpose of enabling certain functionalities of the Website and for improving the design, performance, functionality, and content of the services provided through the Website.
In order to collect geo-location information, the location settings on your Device may be required to be enabled. Accordingly, the Website may request access to your location settings where such access is necessary for the provision or improvement of specific services. Except where a specific service requested by you requires personal identification, location-related data collected through the Website may be processed in an aggregated or anonymized form that does not personally identify you.
By accessing or using the Website and enabling location services on your Device, you consent to the collection, transmission, processing, storage, and use of such location-related information for the purpose of providing, maintaining, and improving the services offered through the Website.
9. COOKIES
When you visit, access, or browse the Website, certain information may be automatically collected through technologies such as cookies and similar tracking technologies. This information may include, without limitation, the Uniform Resource Locator (URL) of the website from which you accessed the Website, the webpages visited before and after accessing the Website, the Internet Protocol (“IP”) address of your device, device and operating system information, browser type, browsing patterns, and the identity of your internet service provider. Such information is collected primarily for the purposes of analysing user trends, administering the Website, improving the functionality of the Website, and enhancing the overall user experience.
“Cookies” are small text files that are placed on your device when you visit a website. These cookies help the Website recognize your device, remember certain information about your preferences, and improve the performance and usability of the Website. Cookies used on the Website may include essential cookies required for core functionality, as well as analytics or performance cookies used to improve user experience and Website performance.
The Website may use both session cookies (temporary cookies that expire once the browser is closed) and persistent cookies (cookies that remain on the device until deleted or expired).
Use of Cookie Data
Information collected through cookies and similar technologies is generally treated as Non-Personal Information. However, where such information, including IP addresses or similar identifiers, is considered Personal Information under applicable laws, or where such information is combined with Personal Information, it shall be treated as Personal Information and handled in accordance with the provisions of this Privacy Policy.
The information collected may also be used in aggregated and anonymized form for research, analysis, technical administration of the Website, and improvement of the services offered.
Sharing of Aggregated Data
Chulha Chakki Mart may share aggregated and anonymized information derived from cookie data with advertisers, sponsors, investors, strategic partners, and service providers for the purpose of business analysis, research, and service improvement. Such information shall not identify any individual User.
Third-Party Cookies
The Website may contain links to third-party websites or services. Such third-party platforms may place their own cookies or similar tracking technologies on your device and may independently collect information about your activities. Chulha Chakki Mart does not control and shall not be responsible for the privacy practices, policies, or content of such third-party websites or services.
The presence of links to such websites does not constitute endorsement or representation regarding the accuracy, reliability, or quality of any content available on such third-party platforms.
Cookie Controls
Most web browsers allow users to manage, disable, or delete cookies through the browser settings. If you choose to disable or restrict cookies, certain features or functionalities of the Website may become limited or unavailable.
Users are encouraged to review their browser settings for information regarding cookie management and preferences.
ACCESS FROM OTHER JURISDICTIONS
The Website is controlled and operated from Canada. Chulha Chakki Mart does not represent or warrant that the content, Products, or services available on the Website are appropriate or available for use in jurisdictions outside Canada.
Users who access or use the Website from locations outside Canada do so on their own initiative and shall be solely responsible for ensuring compliance with the applicable laws and regulations of their respective jurisdictions.
Nothing contained on the Website shall be construed as a solicitation, promotion, or offer for the sale or provision of any Products or services in any jurisdiction where such solicitation, promotion, or offering is prohibited or unlawful under applicable laws.
11. OPT-OUT
Chulha Chakki Mart ensures that third-party service providers with whom Information may be shared are not permitted to use such Information for their own marketing purposes or to send promotional communications to Users.
Users shall have the option to opt out of receiving non-essential communications, including promotional or marketing-related communications, from Chulha Chakki Mart or its authorized partners. Such opt-out may be exercised through the mechanisms made available on the Website or through the communication received.
12. ACCESS, CORRECTION AND DELETION
Subject to applicable laws, you may have the right to:
(a) request access to the Personal Information we hold about you;
(b) request correction or updating of inaccurate or incomplete Information;
(c) request deletion of your Information, where applicable;
(d) withdraw your consent to the processing of your Information, where such processing is based on consent; and
(e) opt out of receiving marketing or promotional communications.
You may exercise these rights by contacting us using the details provided in this Privacy Policy. We may require reasonable verification of your identity before processing such requests.
Please note that certain requests may be subject to limitations where retention of Information is required for legal, regulatory, or legitimate business purposes.
13. CONTACT AND GRIEVANCE REDRESSAL
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your Information, you may contact us at:
Email: [●]
We will make reasonable efforts to respond to your queries or requests within a reasonable time.
