Faqs

Frequently asked questions

What is your company about?

We are a company dedicated to providing quality products and excellent customer service.

Where are you located?

Our headquarters is located in the heart of the city, with branches worldwide.

How long have you been in business?

We have been serving customers for over 10 years with dedication and passion.

What are your business hours?

We are open Monday to Friday, 9 AM to 6 PM, and Saturday 10 AM to 4 PM.

Do you have a physical store?

Yes, we have multiple physical locations. Visit our store locator to find one near you.

How do I place an order?

Simply browse our products, add items to your cart, and proceed to checkout.

Can I modify my order after placing it?

Please contact us immediately. We can modify orders that haven't been shipped yet.

How can I track my order?

You will receive a tracking number via email once your order ships.

What shipping methods do you offer?

We offer standard, express, and overnight shipping options.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs vary by location.

What is your refund policy?

We offer a 30-day money-back guarantee on all products.

How do I request a refund?

Contact our customer service team with your order number to initiate a refund.

How long does it take to process a refund?

Refunds are typically processed within 5-7 business days after we receive the return.

Do I need to pay for return shipping?

Return shipping is free for defective items. Other returns may incur a shipping fee.

Can I exchange an item instead of getting a refund?

Yes, we offer exchanges for different sizes, colors, or similar products.

How do I create an account?

Click on the 'Sign Up' button and fill in your details to create an account.

I forgot my password. What should I do?

Click on 'Forgot Password' on the login page and follow the instructions.

Can I change my email address?

Yes, you can update your email address in your account settings.

How do I delete my account?

Please contact our support team to request account deletion.

Is my personal information secure?

Yes, we use industry-standard encryption to protect your personal information.

What payment methods do you accept?

We accept all major credit cards, PayPal, and other digital payment methods.

Is it safe to use my credit card on your site?

Yes, all transactions are encrypted and processed through secure payment gateways.

Can I pay in installments?

Yes, we offer installment payment options through select payment providers.

Why was my payment declined?

Payment declines can occur for various reasons. Please contact your bank or try a different payment method.

Do you store my payment information?

We do not store complete payment information. Only encrypted tokens are saved for future purchases.

How can I contact customer support?

You can reach us via email, phone, or live chat during business hours.

What are your support hours?

Our support team is available Monday to Friday, 9 AM to 6 PM EST.

Do you offer live chat support?

Yes, live chat is available on our website during business hours.

How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours.

Can I schedule a call with support?

Yes, you can schedule a call through our contact page or by emailing our support team.

Frequently asked questions

What is Chulla Chakki Mart?

Chulla Chakki Mart is an Indian online grocery store in Canada. We deliver Indian staples, masalas, snacks and daily-use items to homes and businesses in selected Canadian cities.

Are you a physical store or only online?

We are both a Physical and an Online Indian grocery mart. You browse, order and pay online, and we deliver to your doorstep.

Where do you deliver in Canada?

We currently deliver in canada brampton. Enter your postal code on the homepage and we’ll show you if we serve your area and what delivery slots are available.

What kind of products do you carry?

We focus on Indian groceries: atta, rice, dals, oils, masalas, pickles, snacks, frozen items and more. We stock brands and products that Indian kitchens in Canada actually use.

How do I place an order?

Choose your location, add items to your cart, pick a delivery slot, and pay online. You’ll get order updates and a confirmation once your delivery is on the way.

How do you ensure quality and safety?

We only list products that meet our quality checks. Items are stored in clean facilities, handled with care and dispatched in line with food safety and hygiene norms.

Are your prices in Canadian dollars?

Yes. All prices are in CAD. Taxes, delivery fees and any discounts are shown clearly before you place your order.

Do you charge a delivery fee or have a minimum order?

Both minimum order value and delivery fee depend on your area and ongoing offers. The live amount will be shown in your cart and at checkout.

What payment methods do you accept?

We accept major debit and credit cards and popular Canadian payment options. You’ll see all available methods on the payment screen.

How can I contact customer support?

You can reach us via email or phone during business hours.

How quickly will I receive a response?

We aim to respond to all inquiries within 24 hours.